Privacy Policy
Roseaura Privacy Policy
1. Introduction
This Privacy Policy explains how Roseaura collects, uses, shares, and protects the personal data of individuals ("User") who visit or use the www.roseaura.com website (hereinafter referred to as the "Website"). The privacy and security of your data are our highest priorities.
2. Personal Data We Collect
When you use our Website or benefit from our services, we may collect the following types of data:
| Data Category | Purpose |
| Identity and Contact Information | Name, surname, email address, phone number, shipping, and billing address. |
| Financial Information | Payment details during order processing (credit card information is handled by secure payment providers and is not stored on our servers). |
| Transaction Data | Purchased products, order date, order number, and return/cancellation information. |
| Usage and Analytics Data | IP address, browser type, dates/times of visit, pages viewed on the Website, and behavioral data collected via cookies. |
3. Purpose of Data Collection
We collect and process your personal data solely for the following purposes:
Order and Service Management: To deliver products you purchase, issue invoices, and communicate with you regarding your orders.
Customer Support: To respond to your inquiries, complaints, or requests.
Marketing and Communication: To inform you about new products, campaigns, and special offers, provided you have given your consent.
Website Improvement: To analyze Website performance and enhance our services and user experience.
Legal Obligations: To fulfill our obligations arising from current legal regulations.
4. Sharing of Personal Data
Your personal data is not shared, sold, or rented to third parties for purposes other than those specified above, but may be shared in the following instances:
Service Providers: With our business partners such as courier companies, payment processors, and technical support services, only to the extent necessary for the service provision.
Legal Obligation: When required by court orders, official requests, or legal processes.
5. Cookies
Our Website uses cookies to improve the user experience, analyze performance, and personalize advertisements. Detailed information on cookie usage can be found in our Cookie Policy. You have the option to refuse cookies by changing your browser settings.
6. Data Security
Roseaura commits to taking the necessary technical and administrative security measures to protect the personal data it collects against unauthorized access, alteration, or disclosure. However, you acknowledge that no data transfer over the internet can be guaranteed to be 100% secure.
7. Your Rights as a Data Subject
In accordance with data protection laws (e.g., KVKK in Turkey, or GDPR for global users), you have the following rights regarding your personal data:
To learn whether your personal data is being processed.
To request information if your personal data has been processed.
To learn the purpose of processing and whether the data is used in line with that purpose.
To request the rectification or erasure of your personal data.
To object to the processing of your data.
To exercise these rights, you can send an email to [email protected] or use the Contact Form on our Website.
8. Policy Changes
This Privacy Policy may be updated from time to time due to legal requirements or changes in our internal practices. Updates become effective immediately upon being published on the Website.